1.General and Contact Information:

ScandinavianJewelryDesign

SJD of Sweden AB (SE556678204001)

Box 1039

S-751 40 Uppsala

Sweden

1.1 Purchase agreement

The depiction of products and prices are not a binding offer but a non-binding online catalogue. The information on the homepage is subject to change by us and may be changed without notice.

You can place your order on our homepage by adding your products of choice into the shopping cart. During the checkout process you will be asked to fill in information, which you will be able to change until you click the “Place order” button on the checkout page. By ordering on our homepage and confirming by clicking the “Place order” button, your order is an offer to us to buy the goods you have ordered on the site.

We will acknowledge your order by sending you an automatically generated confirmation Email, which will contain information on the products ordered, prices, shipping specifications, as well as the information filled in by you in the ordering process. Please read through this E-mail carefully, making sure that all information is correct. Should an error have occurred, please contact our customer service immediately to make the necessary amendments to your order. To contact our customer service, please use this form.

1.2 Refusal of transaction

To be eligible to purchase products from us on this website and form a contract, you must:

Be at least eighteen years of age

Register using your real name, phone number, e-mail address and payment details

Use a valid credit/debit card that is acceptable to our bank partner or an alternative accepted payment method.

We cannot accept your order if any of the following occurs:

If your payment is not accepted by out applicable payment partner Klarna.

If we are unable to deliver for reasons out of our control – for instance, if a product has been discontinued by our supplier.

  1. Return policy/Right to cancel

2.1 Returns

We at Scandinavian Jewelry Design (SJD of Sweden AB) always hope that you find the right product with us, but we know that sometimes things don't turn out quite as you intended. If that happens and you're a private customer, you have the right to a refund within 14 days. When returning the item, you're responsible for the return shipping costs, and the product must be unused and in an unaltered condition, as well as in the original packaging and in a new condition.

The right to a refund doesn't apply when order items, returning packaging with broken seals or customised jewellery like engagement and wedding rings, jewellery with engraving or other jewellery that's made to order.

We reserve the right to make a reduction in value corresponding to any changes in the product's condition when we receive it. If the product can no longer fulfil its intended function due to improper use, no refund will be made. For a full refund, the product must be able to be sold as new and the product and its original packaging must be returned in an unaltered condition. If you wish to exercise your right to a refund, please contact us via the contact form

Return shipping costs are covered by you, and you're responsible for the item in the event of any return delivery. If the product disappears or is damaged during the return, you, the customer, are responsible for this, and Scandinavian Jewelry Design (SJD of Sweden AB) has the right to refuse a refund. We recommend that you return products using a trackable postal method. If we give you a refund, the money will be paid within 14 days from the day when Scandinavian Jewelry Design (SJD of Sweden AB) received the notification. If you have any questions, please contact our customer service department via the contact form

If you chose to pay by invoice or in instalments, it's important that you contact KLARNA to avoid any reminder fees.

The right to a refund doesn't apply to corporate customers

2.1 Cancellation by us

We reserve the right to cancel the contract between us, if one of the following scenarios occurs:

If we have insufficient stock and cannot re-order a product for delivery. For instance, when a product has been discontinued by the supplier.

Insufficient information was provided for us to deliver the goods

False information was provided by you in the ordering process

3.Prices

The prices shown on the homepage at the time of the order are the ones that apply.

3.1. Prices for residents in the European Union

All prices at ScandinavianJewelryDesign are gross prices including VAT (Value Added Tax), which is clearly shown on the invoice.

The total price includes the price for the products and shipping fees, where applicable. The total price is visible on the check-out page before confirming the order as soon as you have chosen your country of destination.

3.2 Prices outside the European Union

All prices at ScandinavianJewelryDesign are gross prices but depending of your country and customs regulations you may need to pay for local Taxes, VAT, or customs fees

The total price includes the price for the products and shipping fees, where applicable. The total price is visible on the check-out page before confirming the order as soon as you have chosen your country of destination.

4.Payment

ScandinavianJewelryDesign offers payment through: Klarna

5.Ways of delivery and Availability

We offer different delivery options, depending on the country of destination. For a full list of delivery options and costs, please refer to our Shipping Information.

ScandinavianJewelryDesign uses different suppliers when delivering products, depending on the destination and the type of product. When ordering a product from ScandinavianJewelryDesign you will be informed as to which delivery options are available to you. Though the expected time of delivery varies between different products, you will find the expected time of delivery on the checkout page. If you have ordered several products and the time of delivery varies between the different products, we will, under certain circumstances, split the order and send a partial delivery of your order as soon as possible. The cost of the partial delivery will in this case be paid by ScandinavianJewelryDesign. As soon as your order has been shipped from our warehouse, we will send a shipping confirmation by e-mail.

We cannot guarantee permanent availability of all products on the site, meaning that all orders are subject to availability. If a particular product from your order has been discontinued, we will contact you by Email informing you on this matter as well as informing you on how to modify your order.

5.1. Force Majeure

Our aim is to deliver your order to you at the soonest possible date. However, in case of unforeseen circumstances beyond our reasonable control (this includes adverse weather conditions, war, technical breakdowns, strikes, acts or restraints of government, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods in the promised time frame. If the failure to deliver the goods is wholly or partly caused by these circumstances, we will not be liable for the delay. We will of course do everything we can in order to make sure that your delivery is delivered at the soonest possible date.

5.2. We deliver to following countries.

We deliver to:

5.3. Transport liability

ScandinavianJewelryDesign is responsible if the shipment is damaged or lost during transportation to the customer.

We strongly recommend using a trackable and insured shipping service if a product is returned. It is not obligatory, but we recommend using the original packaging or similar to avoid damage when returning a product to us.

If shipments with obvious damages are delivered, you are obliged to make a complaint to the transportation company immediately and to refuse the acceptance of the shipment. Please also contact our customer service within 4 workdays, so that ScandinavianJewelryDesign is able to protect its right to satisfy claims against the transportation company.

Hidden damages are to be reported to ScandinavianJewelryDesign immediately after your notice, though no later than four days after receiving the shipment. Our customer service representative will then inform you of how to proceed with the complaint.

5.4. Undelivered package

In most countries our shipping partner will make at least two attempts at delivery before sending the parcel as a return to us. In some cases the shipment will even be stored at a service point for up to seven days to allow the customer to pick up the parcel. In this case you will be notified by the applicable shipping company. However, if the carrier was unable to deliver the package to the recipient and the parcel is returned to us, ScandinavianJewelryDesign has the right to charge you with the amount of 30€ incl VAT for the return and handling costs.

  1. Complaints

Please contact our customer service here if any problems have occurred with your order or shipment. This includes problems such as transportation damage, defective products, or in any other way incorrect orders. If the parcel arrives in bad condition and the products inside are missing or damaged, you will also need to make a complaint to the delivering company, or the applicable local delivery service, directly after discovering the problem.

Please note that we always need photographic evidence of the parcel and the damaged items sent to us through our contact form in order to handle your complaint.

As soon as we have handled your complaint, we will contact you with further instructions.

  1. Alternative/Online Dispute Resolution

The European Commission has launched an online platform that will allow consumers and traders to settle disputes through an Alternative or Online Dispute Resolution (ADR/ODR). This platform will aid in settling disputes out of court in order to resolve disputes in a less expensive, easier and faster manner. The ODR is operational as of 9 January 2016 and is accessible to consumers and traders under: http://ec.europa.eu/odr

  1. Laws

The conditions in this contract shall be governed by and constructed to comply with the EU E-commerce Directive. https://ec.europa.eu/odr

We may change and update these Terms and Conditions at any time without prior notice. For each order, the Terms and Conditions put forth on this site at the time of the order are the ones that apply.

9.Handling of Information

The information you submit to www.scandinavianjewelrydesign.com will be handled with utmost care and respect. ScandinavianJewelryDesign will only use the personal information when we are handling orders, during shipments and deliveries and for secure payments. All information will be handled according to our Privacy Policy, which can be found here.

Last updated: 30/10/2021

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